Return and Refund Policy

1. Returns
We want you to be fully satisfied with your purchase! If you are not happy with your order, you may return it under the following conditions:
•    Items must be returned within 3 days of delivery.
•    Products must be unused, in original packaging, and in resalable condition.
•    Returns are only accepted with a valid proof of purchase (receipt or order confirmation).
•    Certain items, such as customized or clearance products, are non-returnable.

2. Return Process
To initiate a return, please follow these steps:
•    Contact our support team at mufaddal.abdullah@gmail.com or +923018515253 with your order details.
•    Our team will provide you with a return authorization and instructions.
•    Pack the item securely and send it to [MAS KIDZ Saify Bagh Mezzanine Floor E15 Memorial Market near UBL police station and bank Block E Karachi Pakistan Mobile:- 03018515253].
•    Once received, we will inspect the product and notify you of the approval or rejection of the return.

3. Refunds
•    Approved returns will be refunded within [10] days to your original payment method.
•    Shipping fees are non-refundable, and return shipping costs are the customer’s responsibility unless the return is due to our error (e.g., defective or incorrect item).
•    If you haven’t received your refund after the stated period, please contact us at [mufaddal.abdullah@gmail.com or +923018515253].

4. Exchanges
We only replace items if they are defective or damaged upon arrival. If you need an exchange, contact us within [3] days of receiving your order.

5. Non-Returnable Items
The following items are not eligible for return or refund:
•    Used or damaged toys (unless defective upon arrival).
•    Customized or personalized products.
•    Clearance or sale items.

6. Contact Us
If you have any questions about our return and refund policy, feel free to reach out:
📧 Email: mufaddal.abdullah@gmail.com
📞 Phone: +923018515253
📍 Address: MAS KIDZ Saify Bagh Mezzanine Floor E15 Memorial Market near UBL police station and bank Block E Karachi Pakistan