Welcome to Maskidz.com; the biggest online toy shop in Pakistan. These ‘Terms and Conditions’ apply to this site, and using this website constitutes as agreeing with these Terms and Conditions. In case you fail to understand or agree with the terms or conditions given in these guidelines, your only option is to stop using Maskidz.com. This website reserves the right to alter, add or remove portions of these Terms and Conditions. No notice will be provided and the changes will be effective immediately after being posted. Therefore, please check this page regularly for updates, as continued use of this website will be considered as acceptance of the modified ‘Terms and Conditions’.
We will gladly accept any return which was received by customer in damage or faulty condition. This product needs to be received back at Maskidz.com office in unwashed, unused with original tags & undamaged packaging for Refund/Exchange.
Any complaint must be raised within 24 hours of delivery for an exchange with a short video and pictures at Info@maskidz.com
Refund & Exchange on not liking the product will NOT be entertained. However you can share the issues at Info@maskidz.com for your case to be reviewed.
Refund/Exchange will be made within 7 days. (If the product received is not identical to the product ordered on the website.
Refunds will be made directly into your bank account within 7 working days. Which you need to share with us along with the issue at Info@maskidz.com (Only if we were unable to fulfil your order & you have paid in advance)
Customer needs to return the merchandise via traceable delivery i.e. courier or registered post on his own expense to our address. Delivery Charges will not be refunded in any case. (Product needs to back at warehouse within 7 working days after compliant date)
Colors may vary upon delivery of your merchandise. (Unless you have paid extra for the desired color) colors are not covered under any Exchange or Refund Policy.
Do not put tape or stickers on the manufacturer’s box.
If a product is returned to us in an inadequate condition, we reserve the right to send it back to you
Refund requests will be processed within 7 working days after receiving & inspecting the packaging of returned products.
For further queries about exchanges and returns, please contact us at Info@maskidz.com
As far as the products are concerned, not all products come with a warranty; if the products are available with a warranty then it will be clearly mentioned in the product description.
You are not allowed to use any service marks, trademarks, or any other materials, including logos and characters, appearing on Maskidz.com or related social media pages, without a written permission from the website and the owner of the marks and materials, such as the brand and/or their official distributors in Pakistan.
No partnership, agency, employee-employer, joint venture or franchiser-franchisee relationship is intended or formed through this Agreement.
Mas Kidz offers a check warranty of 24 hrs to their valuable customers to make sure they have got the right thing in hand.
Investigating, screening, identifying, verifying the credentials and/or any information provided by a person, including his/her identity, purchasing any product(s) or making the payment(s), is not the responsibility of Mas Kidz.
The laws of Islamic Republic of Pakistan will govern these Terms and conditions.
Mas Kidz, along with its officers, directors, representatives, subsidiaries, will be indemnified and held harmless from any entitlement that arises in connection with any action of Mas Kidz, including but not limited to:
Any breach of representation made by Mas Kidz.